Volunteer Receptionist/Administrator – Teesside Hospice

Context of Role

Teesside Hospice are changing lives across Teesside by supporting people and families who’ve been affected by a terminal illness.

Teesside Hospice support around 3,000 people in Tees Valley, primarily in Middlesbrough and Redcar & Cleveland.

Teesside Hospice help them make the most of every day, ensuring they receive the best possible care by creating experiences and memories that last a lifetime.

Role Description

Teesside Hospice are looking for an exceptional candidate to join their Reception team as a Volunteer Receptionist/Administrator.

Volunteer as part of their multidisciplinary team to support effective clinical care by providing efficient clerical, administrative and receptionist services on the In-Patient Unit.

Age Requirements: from 18 years old plus.

Purpose of the Role

Key Responsibilities will include:

• Welcome patients, relatives and visitors into the hospice directing them to unit bedrooms ensuring that security, health and safety and infection control measures are understood and adhered to as applicable.
• Answer telephone calls taking/relaying messages for the nursing team and patients.
• Provide information concerning the condition of patients to relatives as directed by nursing staff.
• Ensure reception areas are maintained in a presentable manner (cleaning of PC’s and telephones).
• Liaising with admin team regarding any other duties.
• Support the Clinical Admin team as needed.
• Photocopying of documents/leaflets.
• Filing of patient documents.
• Distributing staff and patient mail.
• Monitors stationery levels and top up as needed.
• Reports faults to maintenance team.
• To have a working knowledge of all the equipment used in the area. e.g. Photocopier, IT equipment, Laminator and Telephone system or be willing to learn.

Benefits

• Reimbursement of reasonable travel expenses: keep your train and bus tickets to claim back travel expenses.
• 20% discount on purchases made at their shop: enjoy extra discounts in the Teesside Hospice Shops.
• Opportunities for training and personal development: they provided additional training and taster sessions for different roles.
• Flexible Working: possibility of varied start and finish times.
• Provided lunch if you volunteer for more than 5 hours per day: claim back your lunch costs when you volunteer for more than 5 hours.
• Access to discounts with other retailers and companies.

How to Apply

Detailed Role Description	Volunteer Receptionist /Administrator | Teesside Hospice
Application Format	Volunteer Receptionist /Administrator Application | Teesside Hospice
Deadline	01/12/2026 00:00