Views of NE Ambulance Service – North East Ambulance Service

Healthwatch are working with the North East Ambulance Service (NEAS) to understand people’s experiences and expectations of the broad range of their services.

While people think about the North East Ambulance Service (NEAS) as ambulances responding to 999 calls, nearly two-thirds of their work is answering calls to NHS111.

From life-threatening emergencies to general health advice, NEAS plays a key role in the North East healthcare system.

Healthwatch are working with the North East Ambulance Service to understand people’s experiences and expectations of the broad range of NEAS’s services, including:

• NHS111
• Ambulances and paramedics
• Patient transport
• 999 call handling

Whether it was sending an ambulance for transport to the hospital, referral to other places for treatment, or treatment at home, they would like to hear your views and feedback in this quick, anonymous survey.

You can fill in the survey online here.

Or you can download a printable version here.